1. Who is responsible
The controller of your personal data is [Company name], registered at [Registered address], VAT number [VAT number] (“we”, “us”). Contact us through the contact form on this website about any privacy question.
2. What we collect and why
- Orders: your email address, the plan you bought, the price, currency and promo code, the language you used, and the payment status. We use these to deliver your eSIM, send your receipt and handle support and refunds.
- Billing details asked for at checkout (name, phone number, address, country). Our payment provider requires them to process the payment.
- eSIM details: the eSIM’s identifiers and activation codes, and data usage reported by our eSIM provider. We use them to deliver the eSIM, show your remaining data and handle top-ups and refunds.
- Account (optional): your email address, a securely hashed password and your language and currency preferences.
- Support messages: your name, email address and message, to answer you.
- Technical data: the country associated with your IP address, used to prevent fraud, and server logs needed to keep the service secure.
3. Legal bases
We process order, billing, eSIM and account data to perform our contract with you; fraud prevention and security data on the basis of our legitimate interests; and data we must keep for accounting under a legal obligation. [Business to confirm.]
4. Who we share it with
We do not sell your personal data. [Business to list the providers and any transfers outside the EEA.]
- Our wholesale eSIM provider, to create and manage your eSIM.
- Our payment provider, to process your payment on its hosted payment page.
- Our email and hosting providers, to send emails and run the service.
5. How long we keep it
Order and payment records are kept for as long as accounting law requires. Account data is kept until you ask us to delete your account. Support messages are kept for [period]. [Business to confirm periods.]
6. Your rights
You can ask for access to, correction or deletion of your personal data, restriction of or objection to its processing, and a copy of it in a portable format. Contact us through the contact form. You can also complain to your data protection authority.
7. Cookies
We use only the cookies needed for the site to work. See the Cookie notice.